For locks purchased from Texas Keyless King, contact us for help with returns, damaged items, or product issues. We coordinate returns with our supplier, The Connected Shop.
30-day return requests
Request a return within 30 days of delivery by emailing texaskeylessking@gmail.com. Include your order number, the item you want to return, and photos if there is damage or a product issue. Contact us before shipping so we can provide return instructions and the correct destination.
Condition for a general return
- The lock must be unused and in brand-new condition, without scratches, scuffs, dents, or other damage.
- Installation must not have altered or damaged any parts.
- Include every part and the original box.
- Do not write on the original packaging or attach tape or a shipping label directly to it; use an outer shipping box.
General returns must meet these conditions to qualify for a refund. A malfunctioning or defective lock is handled through our product-support process rather than treated as an unused return.
Return shipping
You are responsible for return shipping unless the item is defective or damaged. Contact us about defective or damaged items so we can coordinate the appropriate return arrangements. Pack the item securely and retain shipment tracking. We recommend insuring return shipments; items lost or damaged in return shipping may not qualify for a refund.
Damaged, incorrect, or incomplete orders
Inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or missing parts. Include your order number and photos of the item and packaging so we can help resolve the issue.
Refunds
Returns are inspected before a refund is approved. We will notify you of the outcome. Approved refunds are issued to your original payment method; your bank or card provider may need additional time to post the refund.
Installation and warranty support
Installation is quoted and paid separately from the lock purchase. This page describes product returns. For our one-year workmanship warranty, supplier product warranty, and replacement-lock installation support, see Keyless Entry Installation.